Here at Canyon Ranch Dental Care, we have been persistently working to ensure that the health of our patients and team remain the top priority. We are diligently following the guidelines given by the California Dental Association (CDA), American Dental Association (ADA), and the Centers for Disease Control and Prevention (CDC) to reopen our office safely. New protocols, protections, and purifying mechanisms have all been implemented to keep our office clear of COVID-19.
Our New Protocols
• COVID-19 screening questions when creating your appointment, and 24-48 hours before your appointment.
• We will take and record your temperature upon arrival at our office as a part of the screening process.
• Masks must always be worn by all persons for the entire visit.
• We no longer offer magazines, books, games, and toys in the reception area We will further minimize paperwork in our office and conduct as much business as possible through our digital patient management system.
• Appointments will be managed to allow for social distancing between patients.
We will do everything possible to make sure you feel safe and welcome in this new environment!
To minimize the number of people in our reception area, we ask that those to stay in their car and call our office when you arrive for your appointment.
What to expect on your visit. Our office has implemented the use of additional measures that will keep you and our team safe:
• Plasma Wave 2.0 Technology, an air purifier that neutralizes particles at the molecular level and filters airborne contaminants
• Air Scrubber by Aerus, attaches directly to the HVAC system ductwork to remove air pollution, VOCs, surface contaminants, and odors and dust
• Intraoral and Extraoral HVAC System, to minimize aerosol spread
• Shoe Sanitizing mat, placed in your first step into the office
• Hypochlorous Acid, a non-toxic, antimicrobial agent, used to routinely clean the office
• UV Light Sterilization, used to further disinfect any surfaces
We trust that you, as part of our dental care family, will work with us to uphold these safety standards to keep our team and community safe.
- When will you be open for non-urgent visits? Over the last month and a half we’ve had to cancel and re-schedule many appointments. Please give our office a call to request to schedule your appointment @ (707) 557-9080.
- Why did I receive new patient paperwork again? We are sending COVID-19 screening questions prior to every appointment. We may also ask each patient to update their health history forms.
- Do I have to wear a mask at my appointment? Yes, masks must always be worn by all persons for the entire visit. We will have you remove your mask for your procedure only. The CDC also recommends people over age 2 wear cloth face masks when outside their homes; we understand this may be difficult for younger children and will consider that when you visit us.
- Can I wait in my car for the appointment to start? To limit the the number of people in the reception area, we require you to stay in the car until we are ready for your appointment. Please give us a call once arrive.
- Will both parents/guardians be allowed to the appointment? We ask that only one parent, guardian or caregiver join the patient at their appointment. Please call our office to make special arrangements if needed.
- What do I do if I test positive for COVID-19 a few days after my appointment? Because the incubation period can be a few days, it’s important you call our office to let us know right away.
- Does your practice have the necessary protective wear to start seeing patients? Yes, to ensure the safety of our team and patients we are strictly following state and federal guidelines about Personal Protective Equipment (PPE) requirements and would not see patients unless we have the proper equipment.
HOW TO PROTECT YOURSELF & OTHERS
As businesses begin to reopen, doing your part in preventing the spread of COVID-19 remains to be the utmost priority. Here are ways you can protect yourself and those around you in this time, as recommended by the CDC:
>> Know how it spreads
"The best way to prevent illness is to avoid being exposed to the virus."
Because there is no current vaccine for preventing COVID-19, educating yourself on the way the virus spreads can be the most helpful way to keep you and others safe. The virus is spread from person-to-person through respiratory droplets, which can spread through close contact and talking, coughing, and sneezing. Additionally, recent research has suggested that those without symptoms may be prone to also spreading the virus. Continue doing your part by staying 6 feet away from others and abiding by physical distancing.
>> Wash your hands often
Washing your hands with soap and water for 20-30 seconds is the easiest way to break down any bacteria or viruses that you may have been in contact with. Avoid touching your eyes, nose, and mouth with unwashed hands, and if soap and water are not readily available, use hand sanitizer with at least 60% alcohol.
>> Avoid close contact
Keep distance from those who are sick, and avoid close contact with people outside of your home. Those who are asymptomatic can still possibly spread the virus, so it is important to stay at least 6 feet apart from other people.
>> Utilize face masks/cloth coverings for your nose & mouth
Covering your nose & mouth with a cloth face cover plays a very important role in preventing the spread of the virus to other people. Even if you do not feel that you are sick, wearing a mask will help protect others, especially those who are immunocompromised, by cutting down 95% of the breathing that could send the virus 6 feet away in a room. Avoid handling your mask with unwashed hands and wash it regularly in order to ensure proper usage.
For more information, please visit https://www.cdc.gov/.